Privacy Policy
Koffynex operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Koffynex is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified. Depending on how you interact with the Services, we may collect or process the following categories of personal information:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including the items you view, add to your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
Communications with us including the information you include when sending a customer support inquiry or otherwise contacting us.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services — from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties — as permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services — including to process payments, fulfil orders, remember your preferences, send account notifications, process returns or exchanges, manage your account, arrange shipping, enable product reviews, and create a customised shopping experience such as recommending products related to your purchases.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send communications by email, text message, or postal mail, and to show you online advertisements for products on our website or other platforms, including based on items you have previously purchased or added to your cart.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure shopping experience, detect and investigate fraudulent or malicious activity, and protect the security of our Services. You are responsible for keeping your account credentials safe and should not share your username or password with anyone.
Communicating with You. We use your personal information to provide customer support, respond to your enquiries, and maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process including requests from law enforcement or government agencies, and enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. This includes:
With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.
With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share your information for targeted advertising purposes.
When you direct or consent to the disclosure of certain information to third parties, such as to ship products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, respond to subpoenas or similar requests, enforce applicable terms, or protect the rights of Koffynex or our users.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses your personal information and the rights available to you, please visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.
Third-Party Websites and Links
The Services may include links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on those platforms or of their owners or operators.
Children's Data
The Services are not intended to be used by children. We do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request its deletion.
We do not knowingly "share" or "sell" personal information of individuals under 16 years of age, as those terms are defined under applicable law.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee complete security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.
Right to Access / Know — You may request access to personal information we hold about you.
Right to Delete — You may request that we delete personal information we maintain about you.
Right to Correct — You may request that we correct inaccurate personal information we hold about you.
Right of Portability — You may request a copy of your personal information and ask us to transfer it to a third party, subject to certain exceptions.
Managing Communication Preferences — You may opt out of promotional emails at any time using the unsubscribe link in our emails. We may still send non-promotional emails related to your account or orders.
To exercise any of these rights, please contact us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may also designate an authorised agent to make requests on your behalf, subject to identity verification.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country in which you reside. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country deemed to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last Updated" date accordingly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: hello@koffynex.com
Phone Number: +91 90743 02151
Address: Bldg No. 1998, CHITTATTUKARAKKARAN, THALORE, Thrissur Circle, Thrissur, Kerala, 680306