Welcome to Koffynex. The terms "we", "us", and "our" refer to Koffynex. Koffynex operates this website and online store, including all related information, content, features, tools, products, and services to provide customers with a curated shopping experience. Koffynex is powered by Shopify, which enables us to provide these services.

By accessing, browsing, or using our website or purchasing from us, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, you must not use our services.

1. Access and Accounts

By using our services, you confirm that you are at least the age of majority in your place of residence. You agree to provide accurate, complete, and current information during checkout or account creation.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Koffynex is not liable for any loss or damage arising from unauthorized use of your account.

2. Products and Information

We make every effort to display product descriptions, images, and colours as accurately as possible. However, actual product appearance may vary due to device settings, lighting conditions, or screen resolution.

We do not guarantee that product fulfilment will exactly match images shown on the website. Product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue or limit quantities of any product at our discretion.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase. Koffynex reserves the right to accept or reject any order at its sole discretion, including due to pricing errors, stock availability, or suspected fraudulent activity.

Orders are considered accepted only after payment has been successfully processed. Cancellation requests may not be possible once an order has been processed or shipped. All purchases are for personal use only and not for resale.

4. Pricing and Payment

Prices displayed on the website are subject to change without notice. Prices do not include taxes, shipping, or handling charges unless stated otherwise.

You agree to provide accurate payment information and authorise us to charge your selected payment method through PhonePe payment gateways for the total order amount. All transactions are processed securely.

5. Shipping and Delivery

Delivery timelines are estimates and not guaranteed. Koffynex is not responsible for delays caused by courier partners, incorrect address details, or circumstances beyond our control.

Once the order is handed over to the courier partner, the risk of loss or damage passes to the customer. Please ensure your shipping address is accurate at the time of placing your order.

6. Returns and Refunds

All return and refund requests are governed by our Refund Policy. Refunds or replacements are available only for damaged, defective, or incorrect items reported within the specified timeframe.

Shipping and handling charges are non-refundable unless otherwise stated. To initiate a return, please contact us at hello@koffynex.com within the eligible period.

7. Intellectual Property

All content on this website, including text, images, logos, designs, and trademarks, is the property of Koffynex and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution of any content from this website is strictly prohibited without prior written permission from Koffynex.

8. Third-Party Services

Our website may include links to third-party websites or services. Koffynex is not responsible for the content, accuracy, or policies of third-party sites. Use of such services is at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law, Koffynex shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability, if any, shall not exceed the amount paid by you for the product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Koffynex, its affiliates, partners, and service providers from any claims, losses, or damages arising out of your use of the services or violation of these Terms.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Thrissur, Kerala, India.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms. We encourage you to review this page periodically.

13. Contact Information

For any questions or concerns regarding these Terms & Conditions, please reach out to us:

Address: Silver Line, Thalore, Thrissur, Kerala 680306 
Email: hello@koffynex.com